Tyagi, Akansha. (2016). Stress and its effect on psychological health: Moderating role of emotional intelligence. Unpublished. Ph.D., Education. IIT Roorkee.
H1 : Work family
conflict has an inverse relationship with the psychological health of the
employees H2 : Work overload has an inverse relationship with psychological
health of the employees. H3 : Perceived organizational support has direct
relationship with psychological health of the employees. H4a: Stress mediates
the relationship between work family conflict & psychological health. H4b:
Stress mediates the relationship between work overload & psychological
health. H4c: Stress mediates the relationship between perceived organization
support & psychological health. H5: Emotional intelligence moderates the
relationship between stress & psychological health such that EI strengthens
the effect of stress on psychological health.
The sample population was the police
officials working in the cities of Uttarakhand region namely: Roorkee,
Haridwar, Rishikesh, Dehradun, Mussoorie, Haldwani and Nainital cities working
on the positions of constable, head-constable, sub-inspector and inspector.
Convenience Sampling was used. Sample size = 598 35.11% (210) were females and
64.88% (388) were males. Majority of the respondents were in the age group of
18-28 years (62.87%) and were graduates (66.38%). The sample selected involved
police officials working at the post of constable, head-constable and
sub-inspector, amongst which majority were at the constable level (54.18%),
with an experience of 1-10 years (64.38%)
The questionnaires
used in the study are standard questionnaires, which have been tested in Indian
context during the pilot study. Work Family Conflict (WFC) =Cronbach’s Alpha is
0.88, Work Overload (WO) =0.93, Perceived Organizational Support (POS) =0.88,
Emotional Intelligence (EI) =0.96, Stress = 0.87, and Psychological Health (PH)=
0.95.
The results obtained
show that the direct effect of work family conflict on psychological health is
negative in nature (-0.52, p<0.00) which proves the hypothesis 1. The second
hypothesis assumes that the Work overload has a negative relationship with
Psychological Health (PH). On testing this, the assumption was found to be true
since the direct effect of WO on that of PH of the policemen was negative
(-0.14 , p<0.00) as indicated by the beta value (regression weight).
Similarly, the third hypothesis assumed that the perceived organizational
support has a positive 83 relationship with psychological health and as per the results of the
analysis (0.25, p<0.00), POS has a positive relationship with the PH, thus
proving the 3rd hypothesis. Further, to test the mediation effect of stress in
between the 3 Independent Variables (IDVs) and the Dependent Variable (DV),
fourth hypothesis was sub-categorized in 3 different hypotheses (H4a, H4b and
H4c) stating that stress mediates the relationship between work family conflict
& psychological health (H4a; WFC stress: 0.10 (p<0.01); Stress PH:
-0.11, p<0.00), stress mediates the relationship between work overload &
psychological health (H4b; WO Stress: 0.22 (p<0.00), and stress mediates the
relationship between perceived organization support & psychological health
(H4c; POS stress: -0.28 (p<0.00), stress PH: -0.10
(p<0.01)).The 87 results of the analysis show a significant relationship
between the stress and the psychological health along with the significant
indirect effects of the IDVs on DV, obtained from the results of the SOBEL
test. The indirect effect of the IDVs on DV (WFC-PH (SOBEL z) = −1.89, p <
0.05, WO-PH (SOBEL z) = −2.84, p < 0.00, POS-PH= SOBEL z = 2.28, p <
0.02) was verified with a two-tailed significance test (assuming a normal
distribution), i.e. the SOBEL test. Also, the results of bootstrap validated
the results of the SOBEL test (see Table 8a, 8b, 8c), with 95% CI, which did
not contain zero (WFC-PH = (-.03, -.01), WO-PH= (-.07, -.01), POS-PH= (.01,
.07). Hence, hypothesis 4 (4a, 4b and 4c) was supported.emotional intelligence
moderated the relationship between stress and psychological health such that
low EI strengthens the effect of stress on psychological health and the effect
was found significant (EI- PH= 0.243 (p<0.00; Stress- PH= -0.124
(p<0.05); Interaction (Stress* EI) = -0.129 (p<0.05))
Present study
contributes to the moderating literature of ability emotional intelligence by
identifying the role of EI in-between the relationship of stress with
psychological health. Past studies have explored extensively the other
dimension of EI i.e. the trait emotional intelligence win relation with the
various behavioral concepts, but ability emotional intelligence has been an
area of minimal research that has been explained in detail in the present
study. Moreover, the variables under study were assessed in the light of
conservation of resource model that gave a strong foundation for the study and
mapping/understanding the model w.r.t. COR theory was a novel effort and gave a
different perspective to the whole concept, since perceiving emotions as
resources to overcome stress is an entirely new concept that has rarely been
explained/proved statistically in behavioral sciences. Even though studies have
been carried out on the variables under study in western countries, this
integrated model is the first to be studied in context of Indian police, which
has entirely different work settings as compared to the other countries due to
the cultural diversity and varied demographics. Present study has also
attempted to direct the attention of the higher authorities towards the issues
faced by the employees and hampers their normal psychological functioning which
ultimately affects their work. Also, the study contributes to the mediating
literature of stress, as the findings report that stress has a mediating nature
in between the IDVs and the DV. Although extensive research has been carried
out in the area of police stress, no significant studies have been done in the
Indian context. This study contributes to the existing literature by developing
a comprehensive model of constructs that considers two dimensions, the
organizational level and the individual level in the context of Indian working
conditions. Consistent with the findings of previous studies, it was revealed
that a high amount of workload and work family conflict was the major reason
behind the increasing stress levels of police officials. The present study
applied the conservation of resource theory to understand the adverse effects
of stress on the health of police officials in an ethnically diverse developing
country like India. Based on the study findings, it could be seen that the
issues concerning Indian police officials do not differ remarkably from police
officials in developed countries.
Keyword(s): Stress , psychological health, emotional intelligence